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Hosting
Pre-sales
questions
Q. Will you
place ads on my
site?
A. We will
NOT place ads on
your site.
Q. Do you
allow sites to
advertise for
money, on their
web site?
A. Yes, we
allow sites to
have commercial
advertisements.
Q. What forms
of payment do
you accept?
A.
Credit Card
(fastest), Check
or Money order.
Q. Are your
server's Unix,
or NT?
A. Our servers
are Linux Red
Hat 7.3. and Red
Hat 9.0
Q. Do you
allow adult
sites?
A. NO, we do not
allow adult
sites (porno and
the Like).
Q. Is tax
included with my
monthly or
yearly plan?
A. Yes, tax is
included within
the price.
Q. What
control panel do
you use and do
you have a demo?
A. The control
panel we use is
called Cpanel. A
demo of Cpanel
can be found
here Login
with the
username demo,
and the password
demo.
Q. Can I pay
monthly?
A. Yes, you may
pay monthly
Q. Can I host
friends?
A. Yes, you may
host your
friends.
Q. How long
does it take to
setup my
account?
A. Your account
will be setup
same day you
order.
Q. Are there
any hidden
costs, or setup
fees?
A. No
Q. Do you
offer telnet or
shell access?
A. No due to
security
reason's we do
not offer telnet
or shell
access. You are
still able to
unzip files on
the server using
our file manager
as well as the
ability to setup
cron jobs.
Q. Can I
password protect
directories?
A. Yes you can
password protect
directory's
within CPanel.
DNS
Q. How
long does it
take to get my
domain working?
A. It usually
takes 24-48
hours for a
domain to fully
propagate.
Q. What do I
set my domains
name server's
to?
A. Please read
your welcome
e-mail if you
have lost your
welcome email
you can email us
requesting your
dns.
Control panel
Q. Do you
have a manual
for our control
panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I
go to login to
my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I
make
sub-domains?
A. To make a
sub-domain login
to your control
panel and click
"domain
management"
inside of domain
management you
will see a place
to manage and
add sub-domains.
FTP
Q. Where can
I download a
free FTP?
A. We recommend
downloading WS
FTP from
here
Q. It's not
letting me
upload my files
what's wrong?
A. Make sure you
are uploading to
the right web
directory which
is the
public_html
folder.
Q. Why
doesn't my ftp
password change
when I change my
Cpanel password?
A. Please allow
24 hours for
your FTP
password to sync
with your Cpanel
password.
Paths
Q.
What is the path
to my users
files?
A. The path is
/home/username/public_html
Q. What is
the local path
to perl?
A. The path to
perl is
/usr/bin/perl
Q. What is
the path to
curl?
A. The path to
curl is
/usr/bin/curl
Q. What is
the path to
ImageMagick?
A. The path to
ImageMagick is
/usr/bin/
Q. What is
the path to
convert for
ImageMagick?
A. The path to
convert is
/usr/bin/
Q. What is
the path to
sendmail?
A. The path to
sendmail is
/usr/sbin/sendmail
E-mail
Q. How do I
create email
accounts?
A. To create an
email account
login to your
control panel
and click
add/remove email
account's.
Q. What do I
put for both
incoming and
outgoing mail
server?
A. For both
incoming and
outgoing mail
server put
mail.yourdomain.com
Q. Where do I
go to check my
emails using my
browser?
A.
yourdomain.com/webmail/
Q. How can I
setup webmail to
go directly to
horde, neomail
or squirrel
mail?
A. Login to the
one you prefer
to use after
doing so copy
the entire url
from your
address bar. You
will not login
to your cpanel
and create a
subdomain to go
to the address
you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my
cgi scripts are
working on the
server. How do I
get them to
work?
A. Make sure
that they are
chmoded to 755
Q. How do I
create databases
and manage them?
A. Login to your
cpanel and click
MySQL Databases.
After your
database is
created you can
manage it from
phpmyadmin. This
can be found at
the very bottom
of the MySQL
page.
Software
Versions
Q. What
version of php
are you using?
A. We are using
version
4.3.3 and 4.3.4
Q. What
version of perl
are you using?
A. We are using
version 5.6.1.
Q. What
version of MySQL
are you using?
A. We are using
version 4.0.15
Q. What
version of
cpanel are you
using?
A. Our servers
automatically
stay up to date
with the most
recent stable
Cpanel version.
Billing
Q. How do I
get the 30 day
money back?
A. Simply email
us your
username,
password, and
why you wish to
cancel within
thirty days, and
we process your
refund in less
then 24 hours.
Q. How do I
make a payment?
A. All online
payments are
recurring. Your
payment will
automatically be
deducted.
Q. How do I
stop billing?
A. If you wish
to close your
account simply
email us your
username,
password, and
why you wish to
cancel. You must
also include "I
give you
permission to
delete my
website and all
of it's
content."
SSL
Q. What is
the difference
between shared
ssl and private
ssl?
A. A shared ssl
displays as
https//ip/~yourusername/
A private ssl
would display
as
https://www.yourdomain.com
in the address
bar.
Q. How do I
purchase a
private ssl from
you and what
type is it?
A. Please email
to do so.
Q. Whats the
path to the free
shared ssl?
A. We need to
activate the
shared ssl on
each site
manually that
will require it.
Q. I'm going
to purchase my
own ssl what do
I need to know?
A. Our servers
are Apache + Mod
SSL If you
require
assistance from
us to install it
there will be a
$30.00
installation
fee.
Q. How do I
transfer a ssl?
A. Every place
that sells ssl's
has a different
transfer
procedure. You
will need to ask
the
supplier
you purchased it
from.
Subdomains
Q. READ THIS
BEFORE SETTING
UP A SUBDOMAIN!
A. To create a
sub domain
cpanel asks for
the name you
wish to use.
MAKE SURE the
subdomain name
you give it
doesn't have a
folder already
named that name.
If it does the
sub will not
work. Example...
I want to create
the subdomain
test.webhostingspecials.com
so my sub name
is going to be
test. If I
already have a
folder in my ftp
named test I
need to delete
it or rename it
to something
different before
I create the
subdomain with
the test name
from cpanel.
Q. What is a
subdomain?
A.
www.domain.com
is a domain
name. A
subdomain is
anything that
replaces the www
in a domain
name.forum.aol.com
is a subdomain.
www.forum.aol.com
is not a
subdomain.
Addon Domains
Q. What is an
addon domain?
A. An addon
domain is a
fully functional
domain that will
work out of a
folder in your
main sites ftp.
You will be able
to ad a domain
from your
cPanel.It will
only be limitted
to your amount
of storage. This
is a rare
feature to have
and we provide
it free of
charge!
Q.
READ THIS
BEFORE SETTING
UP AN ADDON
DOMAIN!
You cannot
create an addon
domain if your
dns hasn't
proprograted to
the server
already. So
after you change
the sites dns
you are trying
to add you will
need to wait
24-48 hours
before
attempting to
create your
addon domain.
A. There are
three fields
cpanel asks for
when creating an
addon domain.
1.
"New Domain
Name:" You
will put in the
newdomain.com do
not put www in
the name!
2.
"Username/directory/subdomain
Name:" This will
be the folder
cpanel creates
in your main
accounts ftp.
MAKE SURE that
the name you
give it doesn't
already have a
folder.
Example... If
you want to give
it the username
chris. You
cannot have a
folder in your
account named
chris already.
If you do and
still try
creating the
username for the
addon domain to
be chris you
will mess a lot
of things up!!
3. "Password:"
fill in any
password you
want here.
Q. Help I
added an addon
domain why did
it say subdomain
added?!!?
A. It creates it
as a subdomain
by creating the
folder within
your main sites
ftp. Please
ignore this! It
is a fully
functional
domain name. It
is only called a
subdomain when
in fact it is an
addon domain. |
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